Any hiccups get resolved quickly. It’s better than dealing with a big box. At Jackson I have a ‘go-to’ guy, someone who is accountable. They get what I need when I need it, even sourcing unusual and hard-to-find products for special projects.
Mark Bunker - Bunker Building & Remodeling, LLC
Jackson customer service is awesome. Don't judge what a company does when things go right. Judge what they do when things go wrong. If there is a problem, Jackson always makes it right.
Roger Desjardins - Marceau Construction
Jackson Lumber & Millwork offers service that is second to none. My rep often personally delivers small orders to the job site if needed. It's not about saving the penny; it's about the best quality products and best customer service. The JLM delivery drivers are great guys. You will never hear them say 'that's not my job' and they never complain about picking up returns.
Bob deRose - Abbey Run Construction
We appreciate Jackson's fair prices, good service and good people. Customer service is very important to us. My Jackson rep knows what we need and will get it for us right away. He will even bring it in his own truck if necessary. We also like the direction Jackson Lumber & Millwork is going in with lean manufacturing. Materials that used to take two weeks to get, now take only two days.
Rob Ahern - RKACO, LLC
I know Jackson Lumber has anything and everything I need, even special orders. They get me whatever I need, for whatever job I am working on. Jackson Lumber is super-organized, with everything in its place and ready for me to pick up. I can count on my salesperson to give me great service and advice. I can even drop off stock lists for him to price out for me.
Tom Price - Thomas Price, Inc.
Jackson always gives us great customer service and they deliver superior products. All their product is stored under cover, so there is no need to pick through the delivery for damaged lumber to return. The pricing is competitive, too.
Tom Bloch - Morgan Exteriors
The depth of Jackson Lumber and Millwork with their knowledgeable team of customer service reps and store staff means that making one call is the only call needed to finalize an order or answer a product information question.
By essentially becoming part of our project team, Jackson can assist us in billing management with their customer portal that we use after hours once we return back to the office, product research, material accessibility, and on-time material delivery; allowing us to focus on quality control and subcontractor management.
Cote and Foster are all about integrity, and when we do something, we do it 100%. Doing business with Jackson Lumber & Millwork, who was just named ProSales Magazine National Dealer of the Year, fits our model of excellence.
Steve Cote & Billy Foster - Cote & Foster, Inc.
Jackson Lumber has supported our efforts to bring quality, affordable homes to our customers in the Seacoast, Southern NH, and Southern ME. We have a great relationship with many of the Jackson employees, starting with the delivery crews all the way up to the mangers and even the owners. Our Jackson salesman makes things easy for us from the assistance in estimating lumber packages, to offering new products as they roll out into the market. We have attempted to lead the market in energy efficient homes. Jackson Lumber helped our efforts in providing and facilitating the R-6 Zip System implementation.
Paul Kerrigan - Chinburg Builders
My Jackson salesperson does a fantastic job. He comes to the job sites to measure for us. He not only deals with me, but with my subcontractors as well. If a home buyer wants specialty millwork or custom doors, I have them work with my JLM rep and the millwork is manufactured exactly to their specifications at the Jackson Mill.