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My Jackson salesperson does a fantastic job. He comes to the job sites to measure for us. He not only deals with me, but with my subcontractors as well. If a home buyer wants specialty millwork or custom doors, I have them work with my JLM rep and the millwork is manufactured exactly to their specifications at the Jackson Mill.
Mark Perlowski - Persimmon Homes
Any hiccups get resolved quickly. It’s better than dealing with a big box. At Jackson I have a ‘go-to’ guy, someone who is accountable. They get what I need when I need it, even sourcing unusual and hard-to-find products for special projects.
Mark Bunker - Bunker Building & Remodeling, LLC
We appreciate Jackson's fair prices, good service and good people. Customer service is very important to us. My Jackson rep knows what we need and will get it for us right away. He will even bring it in his own truck if necessary. We also like the direction Jackson Lumber & Millwork is going in with lean manufacturing. Materials that used to take two weeks to get, now take only two days.
Rob Ahern - RKACO, LLC
Jackson Lumber & Millwork offers service that is second to none. My rep often personally delivers small orders to the job site if needed. It's not about saving the penny; it's about the best quality products and best customer service. The JLM delivery drivers are great guys. You will never hear them say 'that's not my job' and they never complain about picking up returns.
Bob deRose - Abbey Run Construction
Jackson Lumber has been instrumental in our efforts to provide quality, affordable homes to customers in Seacoast, Southern NH, and Southern ME. We have a great relationship with many Jackson employees, from delivery crews to managers and owners. Our Jackson salesman assists us with estimating lumber packages and introducing new products. Jackson Lumber has supported our goal of leading the market in energy-efficient homes by facilitating the R-6 Zip System implementation.
Paul Kerrigan - Chinburg Builders
Jackson always gives us great customer service and they deliver superior products. All their product is stored under cover, so there is no need to pick through the delivery for damaged lumber to return. The pricing is competitive, too.
Tom Bloch - Morgan Exteriors
I know Jackson Lumber has anything and everything I need, even special orders. They get me whatever I need, for whatever job I am working on. Jackson Lumber is super-organized, with everything in its place and ready for me to pick up. I can count on my salesperson to give me great service and advice. I can even drop off stock lists for him to price out for me.
Tom Price - Thomas Price, Inc.
The expertise of Jackson Lumber and Millwork allows us to finalize orders and get product information with just one call. They help us manage billing, and product research, and ensure on-time material delivery, so we can focus on quality control and subcontractor management. Working with Jackson Lumber & Millwork aligns with our commitment to excellence.
Steve Cote & Billy Foster - Cote & Foster, Inc.
Jackson customer service is awesome. Don't judge what a company does when things go right. Judge what they do when things go wrong. If there is a problem, Jackson always makes it right.
Roger Desjardins - Marceau Construction