OUR SERVICES
WHAT YOU NEED, WHEN & WHERE YOU NEED IT
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Customer Service
WE’RE HERE FOR YOU
Our dedicated Jackson Lumber customer service team is just a phone call away. We’re here to help you with any questions you may have about our products or delivery, and to assist you with order placement.
ACCOUNT SET-UP
If you are interested in opening a charge account with Jackson Lumber & Millwork, please click here to get a copy of our credit application, which you can fill out and fax back to 978-687-5841.
Our dedicated Jackson Lumber customer service team is just a phone call away.
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Pick Up & Delivery
WHAT YOU NEED, WHEN & WHERE YOU NEED IT
The Jackson fleet of more than 20 trucks delivers materials throughout New England; from Maine to Rhode Island, and all points between. Whether your delivery calls for a boom truck, flat bed, box truck, Moffett forklift truck, or a tractor trailer, we have the right truck to deliver your materials to your jobsite.
ON-TIME DELIVERY WITH TRACKING ABILITY
Our state-of-the-art, computerized delivery system allows us to track your order from the time the materials are loaded on our truck to the time it is delivered, so you will know exactly when to expect your materials at your jobsite. If you have a question about your delivery, contact us below.
QUICK PIC SERVICE
In a hurry, or just prefer to pick up your order? Check out our easy “Quick Pic” service. Just request “Quick Pic” when you call in your order, and in 2 hours that order will be staged and ready for you to pick up. Contact us below to get your order going.
DRIVE-THRU LUMBERYARDS
Enjoy the convenience of loading materials directly onto your vehicle while you are sheltered from the elements. Our fully stocked, drive-through lumberyards are located in Amesbury, MA, Lawrence, MA, Woburn, MA and Raymond, NH.
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Estimating Service
JUST BRING YOUR PLANS, WE”LL DO THE REST
Our estimators will create lumber and building materials lists for your projects based on the plans you provide us. We can provide beam sizing, floor system layouts, rafter and I-Joist lengths. We can also provide truss drawings in conjunction with our truss partner.

PUT OUR TECHNOLOGY TO WORK FOR YOU
We use the PlanSwift and Pipeline combined estimating system for fast accurate take-offs for your job.

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Sales Support
PROFESSIONAL ADVICE, PERSONAL SERVICE
Our experienced outside sales professionals are the best in the business, and are ready to help you select the right materials for your project. One of our team members will visit your job site and work with you to assist in material decisions, provide price quotes, and place orders for pick up or delivery.
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Showroom & Staff
A VARIETY OF PRODUCTS ON DISPLAY
Not sure what style windows, doors, siding, roofing or moulding you want? Our experienced store and showroom staff can help you or your customers select from our many products on display.

SPECIAL ORDERS ARE NO PROBLEM
If we do not stock a product that you want, we will do our best to locate and procure the item for you. We take pride in our quick turnaround on all special orders.

CONVENIENT LOCATIONS
Visit our stores and showrooms in Amesbury, MA, Lawrence, MA, Woburn, MA, and Raymond, NH; and our Kitchen Design showroom in North Andover, MA.
Millwork Plant
RAYMOND, NH
If your job requires specialty work, Jackson Lumber & Millwork has the capability to customize a variety of interior and exterior doors, and trim profiles to your specifications. With over 80,000 square feet of climate controlled manufacturing and warehouse space, we can deliver what you need when you need it.
  • The depth of Jackson Lumber and Millwork with their knowledgeable team of customer service reps and store staff means that making one call is the only call needed to finalize an order or answer a product information question.

    By essentially becoming part of our project team, Jackson can assist us in billing management with their customer portal that we use after hours once we return back to the office, product research, material accessibility, and on-time material delivery; allowing us to focus on quality control and subcontractor management.

    Cote and Foster are all about integrity, and when we do something, we do it 100%. Doing business with Jackson Lumber & Millwork, who was just named ProSales Magazine National Dealer of the Year, fits our model of excellence.

    Steve Cote & Billy Foster - Cote & Foster, Inc.

  • I know Jackson Lumber has anything and everything I need, even special orders. They get me whatever I need, for whatever job I am working on. Jackson Lumber is super-organized, with everything in its place and ready for me to pick up. I can count on my salesperson to give me great service and advice. I can even drop off stock lists for him to price out for me.

    Tom Price - Thomas Price, Inc.

  • Jackson customer service is awesome. Don't judge what a company does when things go right. Judge what they do when things go wrong. If there is a problem, Jackson always makes it right.

    Roger Desjardins - Marceau Construction

  • My Jackson salesperson does a fantastic job. He comes to the job sites to measure for us. He not only deals with me, but with my subcontractors as well. If a home buyer wants specialty millwork or custom doors, I have them work with my JLM rep and the millwork is manufactured exactly to their specifications at the Jackson Mill.

    Mark Perlowski - Persimmon Homes

  • Jackson always gives us great customer service and they deliver superior products. All their product is stored under cover, so there is no need to pick through the delivery for damaged lumber to return. The pricing is competitive, too.

    Tom Bloch - Morgan Exteriors

  • Any hiccups get resolved quickly. It’s better than dealing with a big box. At Jackson I have a ‘go-to’ guy, someone who is accountable. They get what I need when I need it, even sourcing unusual and hard-to-find products for special projects.

    Mark Bunker - Bunker Building & Remodeling, LLC

  • Jackson Lumber has supported our efforts to bring quality, affordable homes to our customers in the Seacoast, Southern NH, and Southern ME. We have a great relationship with many of the Jackson employees, starting with the delivery crews all the way up to the mangers and even the owners. Our Jackson salesman makes things easy for us from the assistance in estimating lumber packages, to offering new products as they roll out into the market. We have attempted to lead the market in energy efficient homes. Jackson Lumber helped our efforts in providing and facilitating the R-6 Zip System implementation.

    Paul Kerrigan - Chinburg Builders

  • Jackson Lumber & Millwork offers service that is second to none. My rep often personally delivers small orders to the job site if needed. It's not about saving the penny; it's about the best quality products and best customer service. The JLM delivery drivers are great guys. You will never hear them say 'that's not my job' and they never complain about picking up returns.

    Bob deRose - Abbey Run Construction

  • We appreciate Jackson's fair prices, good service and good people. Customer service is very important to us. My Jackson rep knows what we need and will get it for us right away. He will even bring it in his own truck if necessary. We also like the direction Jackson Lumber & Millwork is going in with lean manufacturing. Materials that used to take two weeks to get, now take only two days.

    Rob Ahern - RKACO, LLC

What You Need, When You Need It